Sunjoy Outdoor Pergola 8.5 x 13 ft. Steel Arched Pergola with Tan Weather-Resistant Fabric Canopy for Patio, Backyard, Garden Activities
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Brand | Sunjoy |
Material | Steel |
Style | w/Planters |
Product Dimensions | 159.8"L x 102"W x 94.1"H |
Item Weight | 121.25 Pounds |
Frame Material | Wood, Alloy Steel |
Shape | Rectangular |
Ultraviolet Light Protection | FLASE |
Assembly Required | Yes |
Color | Tan |
About this item
- 【Materials & Structure】- This pergola is constructed from a rust-resistant, powder-coated steel frame with a natural looking wood finish, and is built for strength and stability, providing a great durable shelter.
- 【Weather-Resistant Canopy】- With brown and black steel frame construction supporting a tan weather-resistant fabric canopy, the pergola creates a comfortable retreat on the hottest sunny days.
- 【Easy to Assemble】- Comes with illustrated assembly instructions and is backed by an experienced customer service team ready to answer any questions that may arise.
- 【Item Dimensions】- 159.8 in. L x 102 in. W x 94.1 in. H
- 【Item Weight】- 121.25 lbs
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This Item Sunjoy Outdoor Pergola 8.5 x 13 ft. Steel Arched Pergola with Tan Weather-Resistant Fabric Canopy for Patio, Backyard, Garden Activities | Recommendations | dummy | dummy | dummy | dummy | |
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Price | $492.30$492.30 | $376.99$376.99 | $499.99$499.99 | $299.99$299.99 | $449.00$449.00 | $289.99$289.99 |
Delivery | Get it as soon as Wednesday, Mar 27 | — | Get it Apr 1 - 4 | Get it Apr 1 - 4 | Get it Mar 27 - 29 | Get it Mar 28 - Apr 2 |
Customer Ratings | ||||||
Sturdiness | 4.0 | 3.6 | 4.3 | 3.5 | 4.1 | — |
Easy to assemble | 3.7 | 3.1 | 4.8 | 3.8 | 4.0 | — |
Value for money | 3.6 | 3.8 | — | 3.5 | 4.4 | — |
Stability | 3.6 | 3.1 | — | 3.5 | — | — |
Sold By | Amazon.com | domi outdoor furniture | HAPPATIO | HAPPATIO | PURPLE LEAF PATIO | SUPERDEAL STORE |
material | Steel | Aluminum | Polyester, Aluminum, Wood, Alloy Steel | Aluminum | Metal, Aluminum | Aluminum |
frame material | Wood, Alloy Steel | Aluminum | Aluminum, Wood, Alloy Steel | Aluminum | Metal, Aluminum | Aluminum |
shape | Rectangular | Rectangular | Round | Rectangular | Rectangular | Rectangular |
water resistance | — | waterproof | waterproof | not water resistant | water resistant | water resistant |
style | w/Planters | Garden | Garden,Simple | Modern,Garden | Garden,Heavy-duty,Modern,Simple | Modern |
assembly required | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ |
UV light protection | FLASE | ✓ | ✓ | ✓ | ✓ | ✓ |
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Customer Review: Beautiful, but smaller than I expected
Ibelisse Salgado
From the brand
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About Sunjoy
Sunjoy started in 2001 that remained a trusted leader in outdoor products.
Our U.S. design team is constantly challenging themselves and the status quo of the outdoor furniture market, creating original and innovative product season after season, all while leading the industry with design trends and demanding a strict adherence to quality before all else.
What we provide is a place to gather with loved ones and enjoy the outdoors!
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Product information
Brand | Sunjoy |
---|---|
Material | Steel |
Style | w/Planters |
Product Dimensions | 159.8"L x 102"W x 94.1"H |
Item Weight | 121.25 Pounds |
Frame Material | Wood, Alloy Steel |
Shape | Rectangular |
Ultraviolet Light Protection | FLASE |
Assembly Required | Yes |
Color | Tan |
Item Weight | 121.2 pounds |
Manufacturer | Sunjoy |
ASIN | B08442JBZR |
Country of Origin | China |
Item model number | Sunjoy |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #221,194 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #134 in Pergolas |
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From the manufacturer
Sunjoy Aura 8.5 x 13 ft. Outdoor Steel Arched Pergola with Tan Weather-resistant Fabric Canopy for Patio, Backyard, Garden Activities
Do you need a place outdoors to entertain friends and family when they visit your home? If you’d love to move the party outside, but don’t have a comfortable place to gather, this 8.5 ft. x 13 ft. arched pergola by the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, is the perfect solution. The frame has a natural looking wood finish despite being made of durable rust-resistant powder-coated steel. The tan shade provides for a welcome retreat on the hottest sunny days. Use the built-in shelf to keep cool drinks at the ready. With straight-forward, easy-to-follow assembly instructions you’ll soon be relaxing with your beverage of choice in your favorite new outdoor living space, and for years to come.
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Sturdy Rust-Resistant Powder-Coated Steel FrameMade of a durable rust-resistant steel frame with a natural wood looking finish, each frame part is manufactured with precision. Easy-to-follow illustrated assembly instructions mean that before you know it you will have created your new favorite outdoor oasis. |
Curved RoofThe curved roof creates an open feel and more space for entertaining. |
Built-In ShelfThis pergola is equipped with a shelf to add extra space for holding refreshments or keeping cool drinks at the ready. |
Anchoring Plates with CoverPowder-coated steel anchoring plates (with a cover that matches the steel brackets) make it easy to mount and fix to your outdoor patio. |
Specifications:
- Sturdy,rust-resistant,powder-coated brown and black steel frame with a natural wood looking finish
- Tan weather-resistant fabric canopy shade
- Built-in shelf adds extra space
- Easy to assemble
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Product guides and documents
Product Description
Do you wish you could entertain friends outdoors when they’re at your house? If you’d love to move the party outside, but don’t have a comfortable place to gather, this 8.5 ft. x 13 ft. arched pergola by the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, is the perfect solution. The frame has a natural looking wood finish despite being made of durable rust-resistant powder-coated steel. The tan shade provides for a welcome retreat on the hottest sunny days. Use the built-in shelf to keep cool drinks at the ready. With straight-forward, easy-to-follow assembly instructions you’ll be relaxing with your beverage of choice in your favorite new outdoor living space for years to come.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the appearance of the pergola, mentioning it looks nice and provides a nice block from the sun. They also appreciate the quality of the canopy and metal parts, describing it as heavy duty and sturdy. They say the instructions are easy to follow and the pergola is relatively easy to assemble using two ladders and two bar clamps. However, some customers have reported issues with the condition and drip resistance of the product. They mention that it was delivered with several dents and two pipes were dented.
AI-generated from the text of customer reviews
Customers like the appearance of the freestanding shelter. For example, they say it looks nice, is a beautiful addition to their yard, and provides a nice block from the sun. Some mention that it has a modern feel and is perfect for their patio.
"...fabric is plastic coated, and feels pretty heavy duty, while looking quite nice...." Read more
"...it's really quite attractive and I love the shelf and fancy metal corner brackets to hang plants on. Lights are next! Definitely worth the purchase." Read more
"...faces west and the slat wall on the back side provides some nice block from the sun...." Read more
"...It feels way more durable than wooden pieces. Looks very nice in our back yard for grapes vines and climbing roses. Very modern and elegant style!..." Read more
Customers like the quality of the freestanding shelter. They say the canopy is heavy duty, sturdy, and will stand up to the elements for a long time. The metal parts were great quality and everything fit together correctly. The material is covered with durable paint, and it looks heavy but still easy to install. Some say the product is a bit hard to assemble, but worth the purchase.
"...the best quality possible, but I'm kinda picky, and really this is good quality. It definitely isn't flimsy or thin or anything...." Read more
"...The canopy is heavy duty and appears it will stand up to the elements for a long time. The pergola was fairly easy to assemble...." Read more
"Seems sturdy, definitely a 2 person assembly and we needed another person when standing it up to continue...." Read more
"...It feels way more durable than wooden pieces. Looks very nice in our back yard for grapes vines and climbing roses. Very modern and elegant style!..." Read more
Customers find the freestanding shelter easy to assemble. They mention that the instructions are easy to follow, and the shelter is not super complex. Some mention that it takes some time, but it's relatively easy using two ladders and two bar clamps. Overall, most are happy with the ease of assembly.
"...Fits our space perfectly. My husband was impressed at the ease of reading the instructions and assembly in general...." Read more
"...The instruction manual was also easy to follow. You definitely need a few sets of hands during the building process and a couple of ladders...." Read more
"Package arrived with sturdy package and a very easy to follow installation instruction, and with extra accessories pack...." Read more
"...Secondly, the instructions are a little rough -- and worse, the bolt labeling is just plain wrong...." Read more
Customers are dissatisfied with the condition of the freestanding shelter. They mention that it arrived with several dents, 2 pipes were dented, and the corner posts and main frame bar were basically smashed. Some customers also report that the box arrived in bad condition and the grommets started to rip. Overall, customers are disappointed with the quality and quantity of the product.
"...I mean, it's not the best quality possible, but I'm kinda picky, and really this is good quality...." Read more
"...beat up from transportation and we discovered that one of the corner posts was damaged...." Read more
"...to deliver missing structural parts and therefore I have a useless pile of scrap metal...." Read more
"Delivered on time no issues. Looks great, only one of the posts was dented (picture provided)...." Read more
Customers are dissatisfied with the drip resistance of the freestanding shelter. They mention that it will drip through in the rain, drips all over their patio furniture, and water gets into the pergola when it rains. The fabric drips and holds water too, and it's not actually weather proof.
"...It will drip through in the rain -- but holds out light sprinkles...." Read more
"...NOT! Hardly any shade provided and then it rained. The fabric drips and holds water too...." Read more
"...3. The canopy while allowing rain to come through also pools water at the very top so it’s a bear to get rid of without getting everything..." Read more
"...the pergola when it rains and of course it rust and drips all over your patio furniture. My rug and furniture have all been damaged due to the rust...." Read more
Customers are dissatisfied with the missing pieces in the freestanding shelter. They mention that there is a main structural piece missing and virtually no customer service for missing parts.
"...Received pergola on time. Rcvd very heavy undamaged box missing one main structural piece...." Read more
"...It's really heavy and there are a lot of parts to it. It takes quite some time to figure out how it all goes together...." Read more
"Rating would have been higher but there was a small piece missing that I am hoping is not going to be drama to resolve☹️otherwise really love the..." Read more
"Good product! A bit hard to assemble, lot of pieces." Read more
Customers are dissatisfied with the screws of the freestanding shelter. They mention that they're missing, work their way loose, and are too short.
"...Where we are located we get a good amount of wind and the screws work their way loose, causing it to no longer be square and easily rock when..." Read more
"Screws missing. Very frustrating to put together...." Read more
"At the arch the screws were to short because metal is thicker there where it goes together. Whoever made it didn't think about it...." Read more
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Top reviews from the United States
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Now with that said, it *was* missing one ring that was needed - which I substituted a zip tie and it works fine. I"m too lazy to reach out to the manufacturer... but that's lame when everything isn't in the package.
Secondly, the instructions are a little rough -- and worse, the bolt labeling is just plain wrong. Wasn't too hard to figure out, but like a lot of these affordable things, something went wrong somewhere, and you're left figuring out which bolts go in which holes. Not really a problem, but I don't like the fear I get when I think a bunch are missing or won't fit, or I got ripped off. It would be so easy to print new instructions... but well, again for the price I am still happy.
Upper fabric is plastic coated, and feels pretty heavy duty, while looking quite nice. It will drip through in the rain -- but holds out light sprinkles.
Relatively strong Magnets keep the shades closed or open as you wish -- which I didn't even expect, but its an important feature when comparison shopping.
Reviewed in the United States on May 17, 2020
Reviewed in the United States on May 2, 2020
06/30/20 UPDATE: Contacted Amazon CS on 06/26/20, spk w/ Robert. Robert said he would call back on 06/27 with solution. As of 06/30, Amazon has yet to respond back or offer any solution since initial conversation on 06/26. Sunjoy has not responded to BBB complaint that was filed on 06/27 or any other contact attempts I have made over the past few weeks. Feels like Amazon and Sunjoy stole $900+ from me and has left me hanging without the complete item I ordered or a refund. It's not much retribution, but I am considering cancelling my Amazon Prime Membership because of this situation, but even if I do, it will take almost 9 years without paying the Prime membership fee to re-coop the cost of this thievery and fraud.
06/27/20 UPDATE: I have sent 2 more emails to Sunjoy over past two days and have not received any response. Even though Sunjoy is not a member of the BBB, they seem to respond to complaints against them with the BBB, so I filed a complaint. Complaint filed under Sunjoy Industries Group.
06/26/20 UPDATE, I called Amazon CS for assistance, but based on how the conversation went, I doubt Amazon will be able to provide any acceptable assistance. I will update this section if Amazon is able to provide an acceptable solution that does not require me to buy a new box and ship what I received back to them.
06/25/20 UPDATE: I filed a warranty claim with Sunjoy on 06/21/20. Was told that they would get back to me by 06/23/20. It is now 06/25/20 and I haven't heard anything from Sunjoy so I sent them an email which they haven't responded to either. I am dropping the star rating from 2 stars to 1 star at this point. If they finally come through by sending the missing parts or contacting me with a ship date that is acceptable, I will consider upping the rating. I may keep the rating at 1 star because of the difficulty in getting them on the phone and their lack of response to emails.
06/21/20 UPDATE: I was finally able to get a hold of Sunjoy CS. The young lady I spoke with was very helpful and submitted a warranty claim for the missing part but they are not able to tell me when I might receive the missing part. I am increasing my rating from 2 stars to 4 stars just based on how nice and knowledgeable the Sunjoy CS was. If I get the missing part in a fair amount of time, I will increase the rating to 5 stars. From what I can tell, this pergola is quality equipment and should last very well. I am looking forward to a finished build.
06/20/20: I will update this review according to the manufactures response to calls and email.
Received pergola on time. Rcvd very heavy undamaged box missing one main structural piece. Have called Sunjoy several times, left 1 voicemail message and sent an email to get missing piece shipped. The pergola can not be completely built without the missing piece.
I have attached a pic of the pergola and the missing piece is evident by the bare spot or missing cross beam.
I have built this pergola all by my lonesome, and found it relatively easy using two ladders and two bar clamps, along with the manufacturer provided tools. Took only about 5-6 hours to get this far. But without the missing piece, I have done as much as I can and the pergola is ugly without the missing part, the canvas top sags about 2 feet and the pergola seems unstable without the support. Hopefully Sunjoy will send the missing piece quickly because I also have some patio furniture being shipped to go under it as a 27th year anniversary gift for my wife.
I understand that things can happen and go missing even with the best of product controls in place, but the big concern now, is how the manufacturer responds and how quickly they send the missing part.
As indicated in the beginning, I will update this review once the build is complete.